COPC Step By Step Pediatrics
Location
Westerville, OH 43082
Hours
Phone Hours
- Monday - Thursday: 8:00 am - 5:00 pm
- Friday: 8:00 am - 4:00 pm
Lunch Hours
- Monday - Friday: Closed, 12:00 pm - 1:15 pm
Holiday Hours
- Closed on all major holidays
About COPC Step By Step Pediatrics
We are committed to providing you and your children with top quality pediatric care. We believe that the care of your child is a partnership built upon our knowledge of pediatrics and your commitment to your child’s well-being. We strive to remain current with advances in pediatric medicine and consider educating our families a top priority. We look forward to the opportunity to develop long lasting relationships with our patients and their families.
Meet Our Providers
Prepare For Your Appointment
Appointments & Scheduling
Patients are scheduled by appointment only. Appointments can be made by calling during our office hours. It is helpful to schedule check-up appointments 2-3 months in advance. We will make every effort to arrange appointment times that are convenient for your busy schedule.
If your child is ill and you wish to have him/her seen that day, it is best to call early in the morning so that we may accommodate your scheduling needs.
Your appointment is reserved exclusively for you. We ask that you arrive for your appointment 10-15 minutes early so there is time to park and check-in with our receptionist. Patients arriving late for appointments may be asked to reschedule so that the remainder of the day’s patients can be seen on time. If you are unable to keep your appointment, please give at least 24 hours’ notice so that another patient may be given that appointment time. You may be billed a “no show” fee for appointments that are not cancelled in a timely manner.
Please call between 8:00 a.m. and 5:00 p.m. Monday through Friday to schedule appointments, to request prescription refills, or to ask brief medical questions. The phones tend to be busiest in the early morning, especially on Mondays and Fridays. For your convenience, you may wish to wait until the afternoon for issues that do not require immediate attention.
We have nurses available by telephone to answer many of your questions. They are specifically trained to counsel you, following guidelines set by our physicians. They can help you with questions regarding well baby and childcare. They can also advise you on the care of an ill child and help determine if your child needs to be seen by a physician.
Late Cancellation and No-Show Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, we're here to help.
To keep appointments available for all patients and reduce wait times, please contact us at least 24 hours in advance if you cannot make your scheduled visit.
What Counts as a Late Cancellation or No-Show?
Late Cancellation: Canceling or rescheduling your appointment less than 24 hours before the scheduled time.
No-Show: Missing your appointment without notifying us at least 24 hours in advance.
Fees for Missed Appointments
Appointments not canceled at least 24 hours ahead of time will incur a $25 fee.
Please note: This fee is not covered by insurance and will be billed directly to you.
How to Cancel or Reschedule
You may cancel or reschedule your appointment in any of the following ways:
- MyChart: If you're enrolled, you can cancel or reschedule anytime through your account.
- Call the office: If we're unable to answer, please leave a voicemail with your full name, date of birth, appointment date/time, and the reason for cancellation.
Helpful Reminder
Please arrive 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork. This helps us stay on schedule and ensures your visit runs smoothly.