COPC Eastglen Pediatrics

General
• We offer excellence in medical care for all of “our” children and help their parents feel good about the care that they receive. • Appointments We recommend well child exams be scheduled 1-3 months in advance. • All requests, including last minute needs, will be fulfilled as much as the schedule will allow. • The office limits the scheduling of well visits to two children per family at any one time (with an exception made for multiples). • There is no limit for sick visits. • Visits for chronic or longstanding problems often require more time and need to be specifically arranged at the time of booking with the receptionist. • Please discuss the type of visit your child needs with our experienced receptionists. • Telephone Hours & After-Hours Care When you have a question regarding your child’s health we encourage you to call our office and speak with our nurses trained in phone triage. • Our nurses are experienced in speaking with parents about common childhood concerns and always have the benefit of a doctor standing close by to answer any questions. • Unfortunately, children don’t always get sick during office hours and for that reason we are available after hours as well! • If you have an urgent question, or emergency medical concern, please call our office number at ((614) 866-8077 at any time and follow the prompts to speak with a medical professional. • If you feel the situation is a true medical emergency please dial 911. • New Patients We are welcoming new patients and accepts most insurances. • Give us a call today to discuss how we can help you with your child’s health needs! • We offer a prenatal visit to expectant parents with questions about our practice. • Late Policy Patients who arrive more than 15 minutes late for a scheduled appointment may be asked to reschedule. • Every attempt will be made to accommodate sick visits on the same day, and well care visits as soon as possible. • Please call to let us know if you are unable to make an appointment, or are running late. • Contagious Illnesses If you suspect your child has a highly contagious illness such as chicken pox or scabies, please let our receptionist know when booking the appointment. • We will provide you with specific instructions as to which door to use when entering the office. • Telephone Hours & After-Hours Care When you have a question regarding your child’s health we encourage you to call our office and speak with our nurses trained in phone triage.

Late Cancellation and No-Show Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, we're here to help.

To keep appointments available for all patients and reduce wait times, please contact us at least 24 hours in advance if you cannot make your scheduled visit.

What Counts as a Late Cancellation or No-Show?

Late Cancellation: Canceling or rescheduling your appointment less than 24 hours before the scheduled time.

No-Show: Missing your appointment without notifying us at least 24 hours in advance.

Fees for Missed Appointments

Appointments not canceled at least 24 hours ahead of time will incur a $25 fee.

Please note: This fee is not covered by insurance and will be billed directly to you.

How to Cancel or Reschedule

You may cancel or reschedule your appointment in any of the following ways:

• MyChart: If you're enrolled, you can cancel or reschedule anytime through your account.
• Call the office: If we're unable to answer, please leave a voicemail with your full name, date of birth, appointment date/time, and the reason for cancellation.

Helpful Reminder

Please arrive 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork. This helps us stay on schedule and ensures your visit runs smoothly.