COPC Arlington-Mill Run Internal Medicine

Appointments
Appointments can be scheduled by calling (614) 527-2562. We ask that you call in advance to schedule your appointments. If you are unable to keep the appointment, please give 24 hours’ notice in order that another patient may be given that time. We reserve the right to charge for recurrent missed appointments.
Please call during regular office hours to schedule appointments or ask medical questions. Our staff will make every effort to address the reason for your call in a prompt fashion. It helps if you save your non-urgent questions and direct them to the physician during your office visit. Otherwise, please call during the hours that your physician is usually in the office so that our staff and your physician can best meet your needs. If you have a life-threatening emergency, please call 911. If you have urgent medical questions you may call at any time and the physician on call will assist you.
If you have an urgent medical need after hours, please call the Medical Bureau at (614) 784-4663, or the office at (614) 527-2562 to receive further instructions for reaching the physician on call. If you have a life-threatening emergency, call 911.
Prescription Policies and Information
Your physician will generally prescribe your long-term medication in sufficient quantity to cover you until the time of your next appointment. Since many patients obtain their prescription medication from a mail order service, follow up visits should be scheduled early enough to give you time to get your medication renewed prior to running out. Some prescription benefit companies require certain non-generic medication to be pre authorized which may delay the timeliness in getting your medication to you. We will work with them to provide the necessary medical information sufficient to get the prescription approved. We cannot guarantee that your medication will be approved by your insurance company. In the event you run out of medication prior to your next visit and require a short-term prescription, we have a prescription refill option available through our telephone system. Call (614) 527-2562 and follow the voice prompts. We do not accept fax prescription requests from pharmacies. Please allow 48 hours to refill your renewed medication.

Late Cancellation and No-Show Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, we're here to help.

To keep appointments available for all patients and reduce wait times, please contact us at least 24 hours in advance if you cannot make your scheduled visit.

What Counts as a Late Cancellation or No-Show?

Late Cancellation: Canceling or rescheduling your appointment less than 24 hours before the scheduled time.

No-Show: Missing your appointment without notifying us at least 24 hours in advance.

Fees for Missed Appointments

Appointments not canceled at least 24 hours ahead of time will incur a $25 fee.

Please note: This fee is not covered by insurance and will be billed directly to you.

How to Cancel or Reschedule

You may cancel or reschedule your appointment in any of the following ways:

• MyChart: If you're enrolled, you can cancel or reschedule anytime through your account.
• Call the office: If we're unable to answer, please leave a voicemail with your full name, date of birth, appointment date/time, and the reason for cancellation.

Helpful Reminder

Please arrive 15 minutes before your scheduled appointment to allow time for check-in and any necessary paperwork. This helps us stay on schedule and ensures your visit runs smoothly.